Direct accountability
No hand-offs between sales, support, and dev — whoever scoped the work is the one who does it and stands behind it.
TEAM
No account managers, no hand-offs to a junior dev partway through — every project at RTS is run start to finish by one person.
Founder & Lead Consultant
Handles every engagement personally — IT consulting, managed support, and web development alike. If you call RTS, you get Nick, not a ticket queue.
SMALL BY DESIGN
Staying small is what makes direct accountability, cross-discipline expertise, and honest pricing possible in the first place — not a limitation to work around.
No hand-offs between sales, support, and dev — whoever scoped the work is the one who does it and stands behind it.
Systems knowledge and web development in the same head, so a fix doesn't stall waiting on a second vendor.
No overhead to justify with padded hours or bundled fees you didn't ask for — the rate reflects the work.
A free 20-minute consult, directly with the person doing the work.